Happy Thanksgiving! In the daily hustle of inside sales, where metrics rule the day, it’s easy to lose sight of the human element—people are the real heart of what we do, both as team leaders and as salespeople. Today (ok… every day)…

Today, let’s talk metrics. Metrics can be powerful little tools that can help steer our teams to greatness. Here’s the rub: numbers, while necessary, can often feel like weighty anchors rather than propellers pushing our people forward. In fact, the way we…

Sometimes I think voicemails are one of the most overlooked, underutilized tools for inside salespeople. Here’s the thing: that little snippet of audio is often your very first impression, your shot at sparking interest and getting on someone’s radar. And, if…

In sales, we talk about a lot of things—targets, techniques, strategies—but one word carries more weight than all the rest: trust. If you’re looking for the magic key that opens doors to success in inside sales, this is it. And…

Let’s talk about something no one likes to hear – yet knows deep down: success doesn’t come without work And by work, I don’t just mean “clocking in and clocking out” – I mean the kind of effort that pushes…

In sales, just like in life, success isn’t accidental. It’s a dance—a sometimes clumsy, always dynamic rhythm that I like to call the “sales cha cha” (but never in those heels). You move two steps forward, maybe one step back, but…