have a conversation

I have a crazy belief that communication is a two way thing – both people have to be engaged, listening, participating.

The issue with email is it’s not really a two way thing. It isn’t much different than
> writing down your message on paper,
> making it into a paper airplane,
> throwing it over the cubicle wall,
> hoping it lands on the right desk,
> is seen,
> is read,
> is understood in the tone, intention, and message you intended

POOF then the receiver of the paper airplane does the same thing…

Explained that way, does it make sense that many emails misunderstood?

If you work in the same office – speak to them in person, have a conversation. If you’re not in the same office – pick up the phone, use video, do something to ensure you are both engaged in real time.

Have a conversation; engage, listen, participate.

Then if it needs follow-up or documentation, send an email of what was discussed and agreed on.