We all drop the ball at some point.
The important part is picking it up when you realize it’s happened.
Letting the person know – then making it right.
It doesn’t matter if it’s a customer, coworker, colleague, or your boss; admit what happened, pick up the ball, and move forward.
Otherwise you end up with a lot of balls laying around. A lot of guilt weighing you down. An endless list of missed opportunities.
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