Chapter 4 is all about expectations, the salesperson’s… the customer’s… managers… company… coworkers. I invited you along on our journey through the Field Guide to Sales, so your expectation is I’ll keep up on posting.
That said – I just realized I never posted the book club’s action items W E E K S ago, instead I’ll post the results that came from them.
Of the 6 people in the book club – 1/2 are expecting in a whole different way! Congratulations to Mindy on the birth of her 1st daughter Cara over the weekend, everyone is doing well. The other two expectant mothers are still just that – expecting.
A couple of the book club’s participants decided to ask prospects & customers “What are your Top 3 Priorities?” The results were astounding. Instead of hearing:
- nothing planned
- keeping busy
- everything is on hold
They started learning what their prospects & customers were expected to do by their companies. Learning what was important, what had changed, and things that would be coming up after the Top 3 were done.
One of our expectant mothers took it to an even higher level and asked prospects & customers “what do you expect of me for the next 3 months while I am here… and of the person covering for me while I’m out?” She is finding out fantastic information because of the sense of urgency created – tough to put someone off about a conversation that they might not be around for later.
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