Always & Never = dangerous thinking.
Words have power. Choose carefully.
In leadership, certainty can feel efficient.
It can also be reckless.
When we speak in absolutes, we stop listening.
We stop getting curious.
And we often shut down the very behavior we’re trying to change.
Strong leaders replace always and never with precision, context, and intent.
Because what you say and how you say it; teaches people how to think.