You already know tone of voice carries weight, but here’s something that’ll blow your headset off: your body language still speaks volumes… even on the phone.
Now, I get it – no webcam, no Zoom, just voice. It’s a trap.
Look at that picture up there – yep, the one with the finger faces (don’t act like you didn’t smile). Each one is thinking, feeling, and reacting… just like you do when you’re talking to a customer. And here’s the kicker:
The other person can’t hear your body language… but they can feel it.
That tension in your shoulders when you’re frustrated?
That slump in your seat when you’re discouraged?
That energized posture when you know you’re crushing it?
It leaks into your voice. Every. Single. Time.
Need Proof?
If you’ve ever spoken with a teenager on the phone – you’ve heard an eye roll.
You didn’t see it.
You heard it.
And instantly knew exactly what that tone meant. 🙄
Guess what?
Your prospects and customers can hear your “eye rolls” too.
Whether it’s boredom, irritation, or disengagement – it all shows up in your voice.
Even if you never meant for it to.
You ever catch yourself making faces while listening to a prospect talk? I have. Those facial expressions change your tone.
- Try smiling – your voice lifts.
- Try raising an eyebrow – your curiosity sharpens.
- Try crossing your arms and frowning – your voice goes flat. (And maybe a little judgy.)
What To Do About It:
- Stand up during tough calls. Energy flows better.
- Smile when you say “hello.” Yes, really.
- Use hand gestures – they’ll animate your tone.
- Pay attention to how your body feels when you’re in the zone… then replicate it.
Your voice is your instrument – your body is the amplifier.
So next time you hit “dial,” ask yourself:
What’s my body saying – even if no one can see it?