Inside sales isn’t a one-dimensional job—it’s like a Rubik’s Cube in your hands. Every call, each email, prospect interaction is a twist or a turn, aligning pieces while trying not to mess up what you’ve already set in place.
At first glance, it can seem chaotic, but if you learn the techniques and keep your end goal in mind, you’ll make progress faster and with more finesse.
1. Start with a Plan: Align the White Side First
When tackling a Rubik’s Cube, the pros start by aligning the white face first. Why? It gives them a solid foundation to work from. In sales, your “white side” is understanding the customer’s needs.
Before jumping into pitching, ensure you’ve taken time to research and understand the pain points and goals of your target. Listen more than you speak in that first conversation; it’s about building a base that will support every move that follows.
- Use active listening and follow-up questions to the answers you hear, this will get to the core of the prospect’s challenges. The better you know your customer, the smoother the rest of your journey will be.
2. Master the Algorithms: Scripts Are Your Formulas
In a Rubik’s Cube, there are set algorithms that, when followed correctly, guide each piece into place. Sales scripts and frameworks are your algorithms.
They aren’t there to make you robotic; they’re there to provide structure and guidance. Practice your scripts like a puzzle solver practices their moves. The goal is to make these formulas second nature so that you can adapt and pivot as needed.
- ESPECIALLY for common objections – use the UpYourTeleSales acknowledge/tell a story/ask a question formula. Just like solving the cube, knowing what to do in response to each obstacle speeds up your process.
3. Take Breaks When Stuck: Step Back to See the Bigger Picture
Ever felt that moment of frustration when you’re almost there, but one piece is out of place? In Rubik’s, you may have to undo a move or two to finally align everything.
Similarly, in sales, it’s okay to step back. Take a break, review what’s been said, and look for gaps in your understanding of the customer or your approach. Sometimes, revisiting a prospect’s pain points with a fresh mind can reveal the missing piece that unlocks the sale.
- A quick reset and a deep breath will give you the perspective needed to close the deal.
4. Speed Comes with Practice: Repetition Breeds Confidence
Master Rubik’s solvers didn’t start by solving the cube in seconds. They practiced tirelessly until each move became instinctive.
Your inside sales confidence and speed come with practice. The more calls, emails, and demos you do – the more naturally you’ll flow. Keep in mind, speed doesn’t mean rushing; it means being efficient and confident.
- Record and review a few of your calls each month. Listening to your tone, phrasing, and the customer’s reactions will show you where you can improve or where you’re already winning.
5. Celebrate the Small Wins: Each Side Solved Is Progress
A Rubik’s Cube isn’t solved in one twist. Each aligned side is a step forward, and in sales, it’s the same.
Celebrate each “win,” no matter how small—booking a first meeting, getting a positive response, or overcoming a tough objection. These small victories remind you of the progress you’re making, keeping motivation high as you work toward your ultimate goal.
- Keep a “win journal” where you jot down daily achievements, however minor they seem. On tough days, it’s a great reminder of your growth and success.
6. Learn from Every Attempt: No Lost Moves, Only Lessons
Every Rubik’s Cube move, whether it led you closer or took you further from the solution, taught you something.
In sales: every call, every follow-up, and every rejection is data you can learn from. Don’t let missteps discourage you; see them as part of your growth. Adapt, analyze, and remember that every move brings you one step closer to the ultimate solution.
- At the end of each week, review your challenges and wins. Look for patterns, refine your approach, and treat each week as a new opportunity to solve the puzzle faster and better.
Final Twist: Solving Your Own Sales Puzzle
Inside Sales is about connecting the pieces, realigning when necessary, and ultimately finding satisfaction in mastering the process. Like a Rubik’s Cube, each interaction has a solution if you’re willing to be patient, learn, and adjust your approach.
The more you embrace the twists and turns, the more skilled you’ll become at solving the puzzle of each unique customer interaction. In the world of inside sales, mastering your moves will help you align all the colors on your side of success.