I’m sure you think people don’t notice when you’re NOT listening… you’re wrong, they know.
Think about a time in your recent conversations when you knew the other person wasn’t listening – if you knew… they know when you’re not listening as well 🙂
Of course, sometimes it’s obvious – the easiest example is when people look down at their phone…
Stop kidding yourself – they know when you’re NOT listening!
Which in sales means you’re also not:
- uncovering a need
- building rapport
- learning anything
- qualifying a person / account / deal
perhaps I should have left it at – you’re not doing your job.