“Amateurs [musicians] practice until they can get it right; professionals practice until they can’t get it wrong” ~ Harold Craxton (who from what I’ve read sounds like an extraordinary musician and music teacher). You’re a sales professional – for goodness…
You’re confident, you’re talented, you’ve got this! Although it is Monday… and you might be feeling like you needed an extra day… week… month… year off, before you came back to work. Which is why today listen to Lynn and…
When it comes to behavior change and new habit creation as a sales leader you have three critical roles: #1 Tell them WHY My example here is always ‘phone time’ or ‘talk time’ or whatever you call it in your…
“Customer Service occurs whenever clients request something from you.” ~ Lee Salz Good Customer Service = doing whatever is required to fill that request.Bad/Poor Customer Service = there was an issue, something went wrong. As I was reading chapter 13,…
UpYourTeleSales defines a “conversation” as an exchange of ideas between people. Everyone who answers their phone doesn’t end up having a conversation with me (or you) – which is why on my behavior pyramid I include “talk with a human”…
Let the light shine in! Never lie to yourself about how you’ve impacted all the good stuff in your life. Today I challenge you to take stock of all the GOOD STUFF you created in your career and on your…
I think everyone has heard the saying “when you assume, you make an ass out of u and me.” The cure to being an ass is to ask. Let’s face it asking a question is the only way to turn…