Old journal entry of mine just said:“COFFEE.”All caps. Nothing else. Because sometimes, that’s all that needs to be said. It’s not just caffeine (don’t get me wrong… it is about the caffeine, but not only that). It’s a ritual. A…
Pop quiz, boss:Where does your time go? 👉 Firefighting with underperformers?👉 Brainstorming with your rockstars? Yup. Most inside sales leaders get caught in a loop: Coaching the bottom 13% because you have to. Hanging with the top 13% because you…
Inside sales = weird voicemails, missed connections, and rejection on loop.And yet… There’s always someone on the team cracking a joke. Turning a rough morning into a laugh. Reminding you it’s OK to be human, even with a quota. Gratitude…
Can your team tell me where you’re going… without asking you first? If not, we need to talk about vision. Inside sales isn’t static. Your KPIs shift before your coffee cools. The tech stack changes monthly. You’re reacting to chaos…
Why treating CRM like a mirror changed everything Once upon a pipeline, there was a rep named James.He wasn’t new. He wasn’t flailing.He was… fine. You know the type (maybe you are the type).✅ Hitting 92–97% of quota.❌ Never quite…
Dashboards aren’t for decoration.They’re not there to impress the CRO.They’re not there to prove how many KPIs you can track. Dashboards are for leadership decisions. The right one helps you lead better in real time. It needs to quickly tell…
Most reps treat CRM like it’s just another checkbox. You log a call. Maybe jot a half-baked note. If you’re feeling generous? You even select a next step. Here’s the shocker!CRM isn’t for your manager.It isn’t about compliance.And it sure…