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How are you today? (whiteboard video)

Should I ask them how they are at the beginning of a sales call? http://www.youtube.com/watch?v=5LzCniAdHhM Hi, how are you? – is not a greeting. Hi, Hello, Good Morning, all of those are greetings. Hi, how are you? – is a…

Should I leave a voicemail? (whiteboard video)

Lately I’ve been reading, seeing, hearing people ask the question “should I leave a voicemail?” http://www.youtube.com/watch?v=qIXMWJfvKxY In a world where it feels like it is more and more difficult to have someone answer the phone … UpYourTeleSales.com believes that leaving…

What does responsiveness look like? (whiteboard video)

Many salespeople confuse being responsive with responding immediately. http://www.youtube.com/watch?v=-HINBcypmj8 One of Merriam Webster’s definitions for responsive is “quick to respond or react appropriately or sympathetically” In sales both “appropriately” AND “sympathetically” are important! “Appropriately” is about what the prospect or…

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