To often salespeople – especially inside salespeople are SURPRISED when someone answers their phone.
Caught off guard and not ready to have a conversation.
Every single time you dial the phone, you MUST be prepared to have a good business conversation – with who ever answers.
This is why you have to know the direction you’d like to take the conversation once you reach a human being on the other end of the telephone.
- greeting
- opening value
- question
- LISTEN
- ask questions about their answers
- what knowledge / best practices / news do you have to share (that they will care about!)
- next steps
You probably figured it out YES you need a call plan!!!